Press Releases
In this section of the Blue Cross Blue Shield MediaRoom, you'll find our news releases. The releases are listed in chronological order and are archived by year.
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Jul 23, 2021
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today announced a partnership with Equity Now & Beyond, a collaborative of five immigrant-led organizations, to host vaccine clinics and...
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Jul 20, 2021Company named a 'Best Place to Work for Disability Inclusion'
For the second year in a row Blue Cross Blue Shield of Massachusetts (Blue Cross) has been named a 'Best Place to Work for Disability Inclusion,' scoring 100% on the Disability Equality Index...
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Jul 13, 2021
In response to various severe weather events, the governors of Florida, Georgia, South Carolina, North Carolina and Virginia have declared states of emergency for all or parts of their states....
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Jul 12, 2021
Blue Cross Blue Shield of Massachusetts ("Blue Cross") Chief Financial Officer Andreana Santangelo has been named a CFO of the Year by the Boston Business Journal. This year's award recognizes...
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Jun 25, 2021
In response to various severe weather events, the governors of Louisiana, Mississippi, Alabama, Georgia and Illinois have declared states of emergency for all or part of their states. Blue Cross...
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Jun 17, 2021
In response to the Supreme Court ruling today dismissing the latest challenge to the Affordable Care Act, Andrew Dreyfus, president & CEO of Blue Cross Blue Shield of Massachusetts (Blue Cross),...
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Jun 16, 2021
Blue Cross Blue Shield of Massachusetts ("Blue Cross") has been named a 2021 honoree of The Civic 50 by Points of Light, the world's largest organization dedicated to volunteer service, for the...
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Jun 14, 2021Company's community meals initiative donates 1,000 meals inspired by the day's history
Blue Cross Blue Shield of Massachusetts ("Blue Cross") will for the first time recognize Juneteenth as an official paid company holiday, closing its offices on Friday, June 18th in observance of...
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Jun 1, 2021For every ride on a pride-themed bike in June, Bluebikes title sponsor Blue Cross will donate $1 to support LGBTQ+ health care at Fenway Health
In celebration of Pride Month and in conjunction with the 50th anniversary of Boston Pride this June, Blue Cross Blue Shield of Massachusetts ("Blue Cross") has unveiled 100 Bluebikes wrapped in a...
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May 27, 2021
For the fifth year in a row, Blue Cross Blue Shield of Massachusetts has been named the top health plan in Massachusetts for member satisfaction by J.D. Power, a global expert in customer...
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May 25, 2021
In response to severe weather, the governors of Louisiana, Mississippi, Texas and Kansas have declared states of emergency for all or part of their states. Blue Cross Blue Shield of Massachusetts...
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May 25, 2021Mental health tips featured during on-air & streaming coverage of select Boston Red Sox games on NESN
Blue Cross Blue Shield of Massachusetts ("Blue Cross") recently launched a new initiative aimed at supporting mental well-being as a part of the company's efforts to highlight National Mental...
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May 19, 2021
BOSTON — May 19, 2021 — Blue Cross Blue Shield of Massachusetts’ (“Blue Cross”) Medicare Prescription Drug Plan, Blue MedicareRx, has been honored with a Laura Cranston Excellence in...
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May 19, 2021Company also launches Spanish-language call center
Blue Cross Blue Shield of Massachusetts ("Blue Cross") is making its website available in five additional languages - Spanish, Portuguese, Russian, Chinese (Simplified), and Vietnamese - in an...
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May 14, 2021
BOSTON — May 14, 2021 — Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. and Blue Cross Blue Shield of Massachusetts HMO Blue, Inc. today reported a combined after-tax first quarter...
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May 6, 2021Use of outpatient mental health services up nearly 20%, anxiety and depression top list of telehealth diagnoses
Use of outpatient mental health services, including psychotherapy, increased nearly 20% during the COVID-19 crisis, and spending on substance use disorder treatment increased by 10%, according to...
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Apr 21, 2021
Andrew Dreyfus, president and CEO of Blue Cross Blue Shield of Massachusetts ("Blue Cross") shared the following message today with the company's 3,700 employees: Many of us today are reflecting...
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Apr 20, 2021Sets goal to make broad, profound, and sustained improvements in health equity
Blue Cross Blue Shield of Massachusetts ("Blue Cross") and the Blue Cross Blue Shield Association ("BCBSA") today announced a national health equity strategy to help address racial health...
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Apr 15, 2021With complimentary bike valets and Bluebikes rides beginning on April 19, Blue Cross continues to broaden accessibility to vaccines
To boost access to COVID-19 vaccines and support transportation needs as more Massachusetts residents become eligible, Blue Cross Blue Shield of Massachusetts ("Blue Cross") will sponsor free...
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Mar 30, 2021Awarded World Class Call Center certifications & Customer Experience Best Practice awards by SQM Group
Blue Cross Blue Shield of Massachusetts ("Blue Cross") is the proud recipient of four awards from SQM Group, a market leader in North America for helping call centers improve first call resolution...
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Mar 29, 2021
In response to severe weather, the governors of Alabama, Georgia and Tennessee have declared states of emergency for all or part of their states. Blue Cross Blue Shield of Massachusetts (Blue...
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Mar 25, 2021Lyft partnership, an inbound call center, and health center grants will support underserved communities and vulnerable populations
Blue Cross Blue Shield of Massachusetts ("Blue Cross"), the Massachusetts League of Community Health Centers ("the League"), and Lyft will begin offering access to transportation to and from...
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Mar 23, 2021Experienced clinician and health care leader joins Massachusetts' top-rated health plan
Ami Parekh, MD, JD, chief medical officer of Grand Rounds, has been elected to the Blue Cross Blue Shield of Massachusetts ("Blue Cross") board of directors. "Dr. Parekh is passionate about...
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Mar 23, 2021
The COVID-19 pandemic has highlighted the essential role nurses play when it comes to caring for seriously ill patients and providing support to their families. Working in partnership with the...
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Mar 17, 2021
Andrew Dreyfus, president and CEO of Blue Cross Blue Shield of Massachusetts, shared the following message today with the company's 3,700 employees: Dear colleagues, Many of us are feeling pain...
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Mar 9, 2021Clinicians will have immediate access to patients' documented preferences for life-sustaining treatment
Massachusetts is building a state electronic registry to allow clinicians timely and trusted access to the medical forms that document patients' preferences for care near the end of life, thanks...
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Mar 4, 2021Joins Blue Cross and Blue Shield companies across the country with goal of vaccinating 2 million seniors
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today announced it will join Blue Cross companies across the country, along with members of America's Health Insurance Plans, in helping to...
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Mar 4, 2021
Vicki Hildebrand has joined Blue Cross Blue Shield of Massachusetts as chief information officer. Hildebrand is a seasoned IT professional with more than 35 years' experience across a broad range...
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Mar 1, 2021Spending on COVID and telehealth tops $850 million in 2020
BOSTON – March 1, 2021 – Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. and Blue Cross Blue Shield of Massachusetts HMO Blue, Inc. reported a combined after-tax fourth quarter net...
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Feb 19, 2021
In response to major winter storms, the governors of Louisiana, North Carolina, Oklahoma, and Texas have declared state-wide states of emergency. Blue Cross Blue Shield of Massachusetts (Blue...
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Feb 16, 2021Company scores highest possible rating for LGBTQ Workplace Equality
Blue Cross Blue Shield of Massachusetts (Blue Cross) announced today its perfect score of 100 on the 2021 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate...
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Feb 11, 2021$1 million contribution from Blue Cross to help provide transportation to and from vaccination sites in underserved communities
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today announced a new effort with the Massachusetts League of Community Health Centers ("the League") to help provide equitable access to...
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Feb 9, 2021Health plan invests $350,000 in eight BIPOC-led nonprofits focused on addressing racial injustice in Massachusetts communities
As part of its ongoing work to address inequities in care and to advance racial and social justice, Blue Cross Blue Shield of Massachusetts ("Blue Cross") is awarding $350,000 in Racial Equity and...
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Feb 3, 2021
In response to post-wildfire landslides, also known as debris flows, the governor of California has declared a state of emergency for Monterey, Santa Cruz, and San Luis Obispo counties. Blue Cross...
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Feb 3, 2021
In response to winter storm Orlena, the governor of New Jersey has declared a state-wide state of emergency. Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. is expediting access to care...
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Feb 3, 2021Announces new racial justice grants
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today announced a set of bold initiatives to address health inequities and racial injustice. The multipart plan features new charitable...
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Jan 27, 2021
Blue Cross Blue Shield of Massachusetts ("Blue Cross") is reminding members to be vigilant as scammers seek to take advantage of the rollout of COVID-19 vaccines. "There is such a pent-up demand...
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Jan 25, 2021Provides free resource for educational campaign promoting safe, effective vaccination
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today released a new public health messaging video to support the COVID-19 vaccination effort. The 2-minute video, produced by Blue Cross'...
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Jan 13, 2021Supports safe, effective vaccination campaign by amplifying voices of frontline providers
Blue Cross Blue Shield of Massachusetts ("Blue Cross") has partnered with The Dimock Center to produce a new public health messaging video to support the COVID-19 vaccination effort. "The COVID-19...
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Jan 7, 2021Blue Cross Blue Shield of Massachusetts CEO Andrew Dreyfus Shares Letter on Violence at U.S. Capitol
Andrew Dreyfus, president & CEO of Blue Cross Blue Shield of Massachusetts, shared the following message today with the company's 3,800 employees: Dear colleagues, I've reached out to you before...
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Jan 4, 2021
In response to a significant winter storm, the governor of Oklahoma has declared a state of emergency for thirty-nine counties in the state. Blue Cross Blue Shield of Massachusetts (Blue Cross),...
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Dec 17, 2020
Dr. Sandhya Rao has joined Blue Cross Blue Shield of Massachusetts as chief medical officer. Prior to joining Blue Cross, Dr. Rao was vice president of clinical strategy at Haven, the organization...
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Dec 16, 2020Adds AWARE Recovery Care to network, offers hospital incentives for recovery coach services
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today announced two new initiatives designed to provide additional support to members living with substance use disorder. The company has...
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Dec 15, 2020Coverage includes Pfizer/BioNTech vaccine and any other COVID-19 vaccines that receive emergency use authorization from the FDA (including Moderna's mRNA-1273)
Blue Cross Blue Shield of Massachusetts ("Blue Cross") today confirmed it will cover, with no cost share to members, the administration of any COVID-19 vaccine that receives emergency use...
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Dec 10, 2020Since 2010, health plan has reduced greenhouse emissions by 34%, paper use by 63%, waste sent to landfills by 40%
In recognition of its sustainability work and holistic approach to health, Blue Cross Blue Shield of Massachusetts (Blue Cross) has been awarded the 2020 Associated Industries of Massachusetts...
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Dec 4, 2020
In response to the Bond wildfire, the governor of California has declared a state of emergency for Orange County. Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. is expediting access to...
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Dec 3, 2020
In support of public health efforts to encourage flu vaccinations and to provide an easy mode of transportation to flu shot locations across Metro-Boston, Blue Cross Blue Shield of Massachusetts...
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Nov 22, 2020
In response to a wildfire, the governor of Nevada has declared a state of emergency for Washoe county. Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. is expediting access to care for...
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Nov 16, 2020
In response to Tropical Storm Eta, the governor of North Carolina has declared a state of emergency for all counties in the state. Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. is...
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Nov 13, 2020COVID-related health care spending exceeds $200 million through September
BOSTON — November 13, 2020 — Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. and Blue Cross Blue Shield of Massachusetts HMO Blue, Inc. today reported a combined after-tax third...
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Nov 10, 2020
In response to Tropical Storm Eta, the governor of Florida has declared a state of emergency for eight counties in the state: Broward, Collier, Hendry, Lee, Martin, Miami-Dade, Monroe, and Palm Beach.
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Nov 10, 2020
The Supreme Court today hears arguments in California vs. Texas, the lawsuit challenging the constitutionality of the Affordable Care Act (ACA). Andrew Dreyfus, president & CEO of Blue Cross Blue...
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Nov 10, 2020Lineup includes deductible- and copay-only health plans, plus pharmacy plans with low- and no-cost medications for chronic conditions
Blue Cross Blue Shield of Massachusetts (Blue Cross) is unveiling a new suite of medical and pharmacy plans and offerings that provide consumers greater value and predictability when it comes to...
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Nov 2, 2020
In response to Hurricane Zeta and the ongoing impact of Hurricane Delta, the governors of Alabama, Louisiana, and Mississippi have declared new or extended existing states of emergencies for...
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Oct 31, 2020
Yesterday, the Blue Cross Blue Shield Association and Blue Cross and Blue Shield companies reached an agreement to settle a legal dispute challenging elements of...
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Oct 27, 2020
In response to historic wildfires in Colorado, the governor of Colorado has declared a state of emergency for Boulder, Grand, and Larimer counties. Blue Cross Blue Shield of Massachusetts (Blue...
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Oct 21, 2020
To provide a socially-distant and easy transportation option for voters across Metro Boston as they head to the polls next month, Blue Cross Blue Shield of Massachusetts ("Blue Cross") will offer...
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Oct 20, 2020
Andrew Dreyfus, President and CEO of Blue Cross Blue Shield of Massachusetts, gave the following statement today during the Massachusetts Health Policy Commission's Health Care Cost Trends...
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Oct 20, 2020
Blue Cross Blue Shield of Massachusetts ("Blue Cross"), announced an additional $400,000 in grants to nonprofits and regional funds across Massachusetts to support communities of color most...
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Oct 19, 2020Medicare beneficiaries have until Dec. 7 to choose one of Blue Cross' highly rated, affordable Medicare Advantage plans [i]
For 2021, Blue Cross Blue Shield of Massachusetts (Blue Cross) is offering a range of highly rated Medicare options to fit every budget, including a $0 premium PPO Medicare Advantage plan, a $0...
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Oct 15, 2020Recognized for creating an inclusive environment for all working parents
Blue Cross Blue Shield of Massachusetts has been named a "Best Company for Dads" by Working Mother in a recognition of the company's supportive policies. The award celebrates organizations that...
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Oct 8, 2020
In response to states of emergency declared in Alabama, Louisiana, and Mississippi in anticipation of Hurricane Delta, Blue Cross Blue Shield of Massachusetts (Blue Cross) is expediting access to...
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Oct 7, 2020Bikers invited to take a complimentary ride on Saturday, October 10, courtesy of Blue Cross, to experience the benefits of outdoor exercise on mental health
To recognize World Mental Health Day and to support community health and wellness, Blue Cross Blue Shield of Massachusetts ("Blue Cross") is sponsoring free rides on Bluebikes, Metro Boston's...
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Oct 5, 2020
Blue Cross Blue Shield of Massachusetts (Blue Cross) is supporting state and national public health experts in encouraging flu vaccinations. A severe flu outbreak this winter, coupled with a...
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Oct 1, 2020
In response to wildfires in Wyoming, the governor of Wyoming has declared a state of emergency for impacted counties. Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. is expediting...
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Sep 21, 2020
Blue Cross Blue Shield of Massachusetts, Inc. ("Blue Cross") today kicks off Service Week, the company's 10th annual company-wide volunteer event. From Sept 21-25, 2,700 Blue Cross employees will...
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Sep 16, 2020
In response to Hurricane Sally, which has led the governors of Alabama, Florida, Louisiana, and Mississippi to declare states of emergency, Blue Cross Blue Shield of Massachusetts (Blue Cross),...
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Sep 16, 2020
Blue Cross Blue Shield of Massachusetts, Inc. ("Blue Cross") has received two Stevie International Business Awards for the company's health news service, Coverage, in recognition of the valuable...
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Sep 14, 2020
As wildfires and severe weather continue to impact the western United States, Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. continues to expedite access to critical health benefits...
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Aug 28, 2020
In response to Tropical Storm Marco and Hurricane Laura, the governor of Arkansas has declared a state of emergency. Additionally, the governors of Alabama, Louisiana and Texas have expanded...
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Aug 24, 2020
In response to Hurricane Marco and Tropical Storm Laura, the governors of Alabama, Florida, Louisiana, Georgia, Mississippi and Texas have declared states of emergency and Blue Cross Blue Shield...
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Aug 19, 2020
In response to wildfires in California, Nevada and Oregon, and a powerful storm that caused widespread damage in Iowa, the governors of all four states have declared states of emergency for...
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Aug 18, 2020Company earns highest status from NCQA
Blue Cross Blue Shield of Massachusetts (Blue Cross) has earned an "Excellent" accreditation rating from NCQA(1) for its clinical quality, member experience and performance against operational...
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Aug 14, 2020Deferral of health care services in Q2 offsets operating losses in Q1
Blue Cross Blue Shield of Massachusetts Announces Financial Results Deferral of health care services in Q2 offsets operating losses in Q1 Operating margin below 2% through first half of 2020...
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Aug 6, 2020
In response to Hurricane Isaias, the governors of Florida, New Jersey and Connecticut have declared states of emergency and Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. is expediting...
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Aug 6, 2020
In response to Hurricane Isaias, which has led the governors of South Carolina, North Carolina and Virginia to declare states of emergency, Blue Cross Blue Shield of Massachusetts (Blue Cross),...
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Aug 5, 2020Brings company's COVID-related financial support to more than $200 million
Blue Cross Blue Shield of Massachusetts ("Blue Cross") announced today that it will return $101 million in premium refunds and anticipated rebates to its customers and members as a result of lower...
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Jul 30, 2020COVID-19 pandemic highlights availability of effective at-home screening options
Known risk factors for colorectal cancer have increased significantly among Massachusetts millennials and older adults, but only about a third of 50-52-year-olds are getting the recommended...
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Jul 28, 2020Introduces new partnership with Toothpic and new access to select Philips Sonicare products
Blue Cross Blue Shield of Massachusetts (Blue Cross) has introduced several innovative programs to support Dental Blue members' oral health care needs, as Massachusetts dental practices begin to...
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Jul 23, 2020Steps include a 50% increase in reimbursement rates for child psychiatrists and permanently paying for telehealth visits at in-person rates
Blue Cross Blue Shield of Massachusetts ("Blue Cross") is announcing a set of bold new initiatives to ensure our members have timely access to high-quality, affordable mental health care. Access...
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Jul 15, 2020Company reengages furloughed cafeteria staff to prepare meals for those in need
Blue Cross Blue Shield of Massachusetts ("Blue Cross") has distributed its 50,000th meal as part of its Community Meal Program in partnership with Lovin' Spoonfuls. The program, now in its 10th...
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Jul 15, 2020Makes AQC model, designed to improve quality and lower costs, available to smaller practices
Blue Cross Blue Shield of Massachusetts (Blue Cross) is launching an innovative program to improve the quality of patient care, slow the rise of health care costs and change the way independent...
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Jun 25, 2020
Blue Cross Blue Shield of Massachusetts (Blue Cross) announced that Paula A. Price has been re-elected to the company's board of directors and appointed to its audit committee and finance and...
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Jun 15, 2020State’s largest health plan also opposes proposed rollback of transgender health care accommodations
BOSTON – June 15, 2020 – In response to the landmark decision by the Supreme Court that workers cannot be fired for being gay or transgender, Andrew Dreyfus, president & CEO of Blue Cross Blue...
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Jun 10, 2020
Blue Cross Blue Shield of Massachusetts ("Blue Cross") has been named a 2020 honoree of The Civic 50 by Points of Light, the world's largest organization dedicated to volunteer service. The award...
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Jun 3, 2020
A recent tracking poll from Blue Cross Blue Shield of Massachusetts ("Blue Cross") and MassINC found that fully one-third of Massachusetts residents surveyed reported feeling sad or depressed more...
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Jun 1, 2020
BOSTON – June 1, 2020 – Andrew Dreyfus, president & CEO of Blue Cross Blue Shield of Massachusetts, shared the following message today with the company’s 3,800 employees: Dear colleagues, At...
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Jun 1, 2020Company supports local food relief organizations as part of $9.75M community support
In response to the growing rate of food insecurity across the Commonwealth, Blue Cross Blue Shield of Massachusetts ("Blue Cross") is partnering with local food relief nonprofits to provide...
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May 21, 2020Health plan adds more than 400 mental health clinicians to network to help meet demand
Blue Cross Blue Shield of Massachusetts ("Blue Cross") announced today that it has processed more than one million telehealth claims in the nine weeks since changing its policy to expand coverage...
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May 20, 2020Health plan expedites access to care and provides additional support to its Medicare members
Blue Cross Blue Shield of Massachusetts (Blue Cross), is promoting the health and well-being of seniors during the COVID-19 public health emergency by expanding access to telephone and virtual...
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May 15, 2020Company posts $78m operating loss amid challenging business environment
BOSTON — May 15, 2020 — Blue Cross Blue Shield of Massachusetts (Blue Cross), Inc. and Blue Cross Blue Shield of Massachusetts HMO Blue, Inc. today reported a combined after-tax first quarter...
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May 15, 2020
For the fourth consecutive year, Blue Cross Blue Shield of Massachusetts was named the top health plan in Massachusetts for member satisfaction by J.D. Power, a global expert in customer insights....
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Apr 28, 2020Health plan deploys more than 100 employees to Community Tracing Collaborative and Boston Hope field hospital; provides more than 5,000 meals a week to address food insecurity; and plans blood drive
Blue Cross Blue Shield of Massachusetts is making a critical public health contribution by re-deploying a portion of its employees to work with the Community Tracing Collaborative and Boston Hope...
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Apr 20, 2020Inspirational video encourages individuals across Commonwealth to share "mighty" stories reflecting every day and extraordinary efforts during the pandemic
To recognize the strength, compassion, and resolve of all those on the front lines putting their health at risk during the coronavirus pandemic, as well as members of the Massachusetts community...
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Apr 13, 2020250,000 new claims processed for telephone and virtual visits in March, along with 50,000 new claims for COVID-19 testing and care
Blue Cross Blue Shield of Massachusetts ("Blue Cross") announced today that it has processed 180,000 telehealth claims since changing its policy to both expand coverage for telephone and virtual...
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Apr 9, 2020Reports of seeing a physician via phone or video nearly triple since onset of coronavirus crisis
Massachusetts residents are radically changing the way they access medical care, according to the latest wave of a Massachusetts tracking poll which found a more than 200% rise in the use of...
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Apr 6, 2020Company reallocates funds to expedite critical support to nonprofits across Massachusetts
Blue Cross Blue Shield of Massachusetts ("Blue Cross") announced today its latest relief efforts to support nonprofits affected by the Covid-19 pandemic. In addition to its $250,000 contribution...
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Mar 31, 2020
An unprecedented public health campaign aimed at slowing the spread of coronavirus is having a near-universal effect on public behavior, the third week of a Massachusetts tracking poll finds. New...
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Mar 25, 2020
A tracking poll finds Massachusetts residents are rapidly changing social and shopping habits, amid increasing concern about the danger posed by the coronavirus pandemic. The key new findings are:...
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Mar 25, 2020
To facilitate inpatient capacity across the health care system during the COVID-19 state of emergency, Blue Cross Blue Shield of Massachusetts ("Blue Cross") has removed prior authorization...