Coverage – a BCBSMA news service
We believe fact-based, straight-forward health reporting can help our members make informed decisions about complex health care problems. We provide that reporting through clear, engaging features, videos and graphics. Visit our health news service, Coverage. All Coverage content is available for republication without charge.
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- Jul 25, 2019
The first step of design thinking is to really and truly listen to your end-user and customer, using empathy tools to understand their struggles.