Leadership

Susan L. Sgroi

Sue Sgroi is senior vice president of organizational effectiveness and chief human resources officer for Blue Cross Blue Shield of Massachusetts, the largest private health plan in Massachusetts and one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country.

The company serves 2.8 million members and is rated among the nation’s best health plans for overall member satisfaction and quality.

Sue oversees organizational effectiveness and the human resources function with a focus on fostering a diverse, inclusive, innovative, empathetic and agile culture.

Sue joined the company in 2015. She formerly led human resources for the asset management division of Fidelity Investments. Sue brings more than 30 years of experience both nationally and internationally across a variety of human resources disciplines. She has a proven track record of aligning strategic and business goals with organizational and workforce strategies.

Sue serves on the board of directors of St. Francis House, the largest day shelter for the homeless in Boston, as well as on the board of the Northeast Human Resources Association. She is a member of the Human Resources Policy Institute and the Health Care Human Resources Forum, both of which partner with Boston University's Questrom School of Business.

Sue holds a master's degree in organizational development from American University and a bachelor's degree from Bowdoin College.