Susan L. Sgroi

Sue Sgroi is Senior Vice President of Organizational Effectiveness & Chief Human Resource Officer for Blue Cross Blue Shield of Massachusetts, the largest private health plan in Massachusetts and one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country. The company serves nearly 3 million members and is rated among the nation’s best health plans for overall member satisfaction and quality.

Sue oversees the Human Resources function with a focus on fostering a culture of continuous improvement that will enable the company to succeed in the rapidly evolving health care environment.

She joined the company in 2015. Sue formerly led human resources for the asset management division of Fidelity Investments. She brings more than 25 years of experience both nationally and internationally across a variety of human resources disciplines. Sue has a proven track record of aligning strategic and business goals with organizational and workforce strategies.

Sue serves on the St. Francis House board of directors, the largest day shelter for the homeless in Boston, as well as the Northeast Human Resources Association. She is a member of the Human Resources Policy Institute, and the Health Care Human Resources Forum, both of which partner with Boston University's Questrom School of Business.

Sue holds a master's degree in organizational development from American University and a bachelor's degree in psychology from Bowdoin College.