Susan L. Sgroi

Sue oversees the Human Resources function with a focus on fostering a culture of continuous improvement that will enable Blue Cross to succeed in the rapidly evolving health care environment.

Sue joined Blue Cross in January 2015. She formerly led the human resources function for the asset management division of Fidelity Investments. She brings more than 25 years of experience both nationally and internationally across a variety of human resources disciplines, with a proven track record of aligning strategic and business goals with organizational and workforce strategies.

Sue holds a master's degree in organizational development from American University and a bachelor's degree from Bowdoin College. She serves on the St. Francis House board of directors, the largest day shelter for the homeless in Boston, as well as the Northeast Human Resources Association (NEHRA).  Sue is a member of the Human Resources Policy Institute (HRPI), and the Health Care Human Resources Forum (HCHR), both of which partner with Boston University’s Questrom School of Business.